A: This depends on your use-case and can be handled in one of several ways, depending on what you want to happen. What's important here, though, is exactly that. Your AI receptionist can handle this scenario however you want it to happen!
The simplest way is to simply have the AI agent gather the information and notify you (and/or anyone in your organization) that the caller would like a human to call them back. Instant warm transfers to your team or smart voicemail with a summary + transcript sent to your inbox/CRM are all possible.
A: There are several ways to handle this, so the short answer is "any scenario you can think of is possible!"
If your current phone number is essential to your brand, you can set up conditional call forwarding through your phone provider. This allows calls to your existing number to be forwarded to your AI receptionist's number when the line is busy or unanswered. For best results, we recommend using "conditional call forwarding."
A: Usage is primarily minutes + interactions. We bundle a monthly base that covers platform + management, then right-size usage blocks to your patterns. If volume rises, we’ll contact you to readjust.
A: We follow your consent policy and local laws. Recording may be possible later, but for now, will be off by default. Call notes are stored securely and sent to you via text and/or email. We’ll document data flows during onboarding so you control what’s captured, where it lives, and for how long.
A: Our AI receptionists are used by businesses of all sizes, from small "solopreneurs" or "mom & pop" operations to publicly traded companies across pretty much all industries, niches and verticals to handle inbound calls. In every case, human employees are then freed up to handle higher-function, more revenue-producing activities. Agents can be deployed to act as a backup when staff are busy or as the first line of support, escalating only when tasks can't be automated. Popular use cases include handling customer support for common questions, managing appointments through calendar integrations, capturing and updating lead info with CRM systems, and offering personalized service using customizable logic. When the incredible power of state-of-the-art AI is put into the hands of business operators, the possibilities for automation are endless!
A: The short answer to this question is simply because we do everything for you!
We'll be gathering some initial information from you first... about your Google listing, your website, or even just providing a few basic details about your business, call-flows, etc. From there, you’ll have a customizable agent ready to go, and we'll work together to get it trained on exactly how you want your calls handled, how you want questions answered, etc. If anything comes up, or you discover something new, just shoot us a message with what you need, and we'll get the update done right away, calling, texting and/or emailing you only if needed.
A: As consumer expectations for AI grow, so does their willingness to engage with systems they perceive as "smart." Our receptionists' fast response times and human-like voices make outdated "phone trees," menus and sub-menus a thing of the past. Callers generally appreciate that. In tests with optimized greetings (where agents greet return callers by name, etc.) interaction and customer satisfaction rates have reached as high as 97% and more. Remember, it's always important to disclose to customers that they are speaking with an AI, so we get that out of the way up front.
A: Every customer's needs are different, so every setup fee and monthly fee is different. The more work involved in the setup, the more the setup fee will be. The higher the call volume, the more we'll need for a monthly fee. However, compared to what it would cost you to man your phones 247, you'll typically save somewhere between 60% to more than 90%!
Since most customers who ask this question are asking more about price ranges rather than exact prices, we'll start with that.
There are two parts to the fees for our AI Receptionist:
- Setup Fee - This is a one-time fee for setting up the system and training your AI receptionist on your business. This includes training your existing staff on how to interact with it. The range can vary from as little as $1500 to as much as $5000 or more, again, depending on what all is involved in getting your AI receptionist properly set up.
- Monthly Recurring Fee - This is the ongoing cost of maintaining your AI receptionist and the system behind it all. It can be as little as $600 per month and up, primarily depending on the volume of calls.
Most clients invest $800–$2,500+/month depending on call volume, channels (phone, SMS, web chat), and integrations. Setup ranges from $1,500–$5,000 to cover call-flow design, scripting, calendar/CRM wiring, testing, training and compliance. We’ll model your last 30–90 days of calls and give you an exact forecast on a 15-minute fit call. Ask about discounts on the setup fee AND monthly fee if billed annually.
A: We can't completely waive the setup, but we might be able to reduce it. For example, if you paid annually rather than monthly. There is simply too much hard cost involved just in the labor alone to train your receptionist for your specific business for us to completely absorb the setup fee.
A: Absolutely! You have full control over everything your agent says, from the point at which a call is answered to the way your receptionist says "goodbye." Everything your receptionist says can be fully customized to handle any caller question or request. This gives you complete control over how your receptionist handles the entire interaction with your customers!
A: In most cases, no. We plug into what you use, route calls intelligently, and hand off to humans when it’s sensitive or complex, OR hand off the information via text and/or phone and/or spreadsheet, depending on your needs.
A: For complex questions, it’s often easier for a person to take over, but we can also just have your AI receptionist flag it in a message and let you be the one to answer it when you call back. Either way, how your That’s why we’ve built a customizable "operator" workflow that guides the agent on what to do when it can’t fulfill a request. By default, your agent will transfer the call to your business line, but you can customize this to transfer to a specific person, department, take a message, send a self-service link, or schedule a callback.
Our AI Receptionists are designed to avoid handling tasks they aren’t equipped for, and you’ll be notified whenever your agent encounters an unfamiliar request. From there, we can create a new workflow to automate the answer in the future for you.
A: Typical go-live is within 30 days after kickoff. First, we'll do the intake, call-flow design, scripts, integrations. We'll then do some fine-tuning with real calls, guardrails, and handoff rules. If you need it faster, we can compress timelines with a limited initial scope (core intents only) and expand after launch. You’ll have a single point of contact, weekly progress updates, and ongoing support.
